Google Reviews AI Bot
Automate and optimize
the management of
Google Business Profile reviews
for your business
We help businesses automate review management, enhance their reputation,
and improve customer experience.
Business owners understand they need to get "consistent" customer reviews to build trust and credibility.
Yet, many don’t realise they ALSO need to respond to them to show customers their integrity as a business. First impressions count and people look at the smallest details to give them a glimpse of how they’ll be treated as a paying customer. They want to know:
Is this company attentive?
Do they value customer feedback?
How do they respond when something goes wrong?
Do they show interest in customers, even after they’ve paid?
When businesses show they are taking the time to respond to all their reviews, especially the negative ones. It answers all those questions in one fail swoop. The problem is, most businesses know this. But, they often don’t have the spare man-power to dedicate hours to this laborious task. That’s why we’ve built an AI bot that will do it for them.
This bot does such a good job at responding to all types of reviews in a human-like manner, that when we tried to ‘beat it’ we couldn’t respond as half as well, in double the amount of time.
Review Monitoring & Notifications
Our AI bot and integrated workflows automatically track new Google reviews in real time and notify business owners or teams via SMS, email, or Slack when a new review is posted.
Automated Review Responses
This AI bot and workflow tech can generate AI-powered, context-aware responses to customer reviews (positive, neutral, or negative), personalize responses based on keywords in the review (e.g., thanking customers for specific praises or addressing concerns) and customizes responses based on sentiment and urgency.
Sentiment Analysis & Insights
The AI bot analyzes review sentiment (positive, neutral, negative) to measure customer satisfaction, provides analytics on common customer pain points and recurring issues. and generates summary reports on customer sentiment trends over time.
Escalation & Conflict Resolution
The AI bot tech can detect negative reviews based on specific keywords and trigger an escalation workflow (e.g., alerting a manager or support team), and can automate follow-ups with dissatisfied customers, offering solutions or requesting direct contact.
Review Request & Generation
The AI bot automates review requests via SMS or email after a positive customer experience. We use AI workflows to segment satisfied customers and encourage them to leave a Google review. We can even attempt to detect existing happy customers and request reviews from them through follow-ups.
AI-Driven Reputation Management
Our AI tech can compare reviews against competitors and provide benchmarking insights, and can be built to recommend strategies to improve overall ratings & highlight keywords that impact a business’s online reputation.
Multi-Location & Multi-Platform Integration
Our AI tech can manage Google reviews across multiple business locations from a single dashboard and can be integrated with other platforms for centralized reputation management.
SEO & Local Ranking Optimization
Our AI tech optimizes Google Business Profile ranking by encouraging keyword-rich customer reviews and can suggest AI-generated responses that include relevant business keywords for local SEO.
All-Round Comprehensive Reputation Management
Respond to customer reviews
in a human-like manner
